Return Eligibility
At Amber World Wide, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return within 30 days of the delivery date.
To qualify for a return:
- Items must be unused, undamaged, and in original packaging.
- All accessories, manuals, and included parts must be returned.
- Proof of purchase or order number is required.
How to Start a Return
To initiate a return:
- Email us at orders@amberworldwide.com
- Include:
- Your order number
- Product name(s)
- Reason for return
- Photos (if item is damaged or defective)
Once approved, we will issue a Return Merchandise Authorization (RMA) number and return instructions.
Please do not return items without an approved RMA number.
Return Shipping Costs
Our Error
If the return is due to:
- Incorrect item shipped
- Duplicate shipment
- Wrong size sent
- Defective or damaged product
We will provide a prepaid return shipping label at no additional cost.
Buyer’s Remorse
For:
- Accidental purchases
- Order cancellations after shipment
- No longer wanting the item
The customer is responsible for:
- Return shipping costs
- A 15% restocking fee
Original shipping charges are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery.
- Provide clear photos of the issue.
We will offer:
- Replacement parts
- Replacement item
- Refund or alternative solution if replacement is unavailable
Lost Shipments
If:
- Tracking shows delivered but you did not receive the package
- Your package is significantly delayed
Please contact us immediately. We will initiate a carrier investigation and provide a replacement or refund based on the carrier’s findings.
Refund Processing
Approved refunds will be issued to the original payment method after the returned item is received and inspected.
Please allow:
- 7–10 business days for processing
- Additional time depending on your bank or payment provider
Non-Returnable Items
The following items may not be eligible for return:
- Used products
- Items damaged by misuse
- Clearance or final-sale items
- Customized or special-order products
Contact Information
Amber World Wide
Email: orders@amberworldwide.com
Phone: 281-859-9565